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OCD news

Sharing and inspiring the entrepreneurial spirit with FTU students: supporting the next generation of business leaders in Vietnam

For over 5 decades, the Foreign Trade University in Hanoi (http://english.ftu.edu.vn/index.php/en/) has graduated some of the best and brightest business and management students of Vietnam, delivering their mission to “nurture talents and provide high-quality human resources specializing in economics, international business, business administration, finance and banking, technology, and foreign languages” and “to send students out into the global world”. Inspired by the proven successes of past alumni, FTU students are known not to wait till graduation to start their own businesses. “Entrepreneurship” is a popular subject among FTU students; the course covers key concepts of entrepreneurship and how to start a new business, guest speaker sessions and culminated with a capstone project.

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OCD becoming a Business Development Service Provider (BDS) to SNV Inclusive Business Accelerator (SNV IBA) in Vietnam in 2015-2016

In April 2016, OCD signed a Memorandum of Understanding with the SNV Inclusive Business Accelerator for OCD to provide Business Development Services to SNV IBA partner companies in 2015-2016. 

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OCD supported VOI to coordinate a yearlong commemoration of 20 years of expanded cooperation between the US and Vietnam

The Vietnam-Oregon Initiative is proud to announce its partnership with the US Embassy in Vietnam to coordinate a yearlong commemoration of 20 years of expanded cooperation between the US and Vietnam since the 1995 normalization of relations. OCD supported VOI to coordinate a yearlong commemoration of 20 years of expanded cooperation between the US and Vietnam since the 1995 normalization of relations

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Vietnam Market Research: Customer Satisfaction Surveying & Analysis for Southern Power Corporation (EVN-NPC, 2014)

Customer satisfaction research for Northern Power Corporation, member of Vietnam Electric EVN (NPC, 12/2014).

In December of 2014, the OCD Market Research team performed customer satisfaction research for the Northern Power Corporation (NPC), a regional body of Electricity of Vietnam (EVN), Vietnam's largest energy company. EVN-NPC provides the majority of energy to Southern Vietnam and has all 27 cities and provinces under its umbrella of services.

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Vietnam Market Research: Customer Satisfaction Surveying & Analysis for Centre Power Corporation (EVN-CPC, 2014)

Customer satisfaction research for the Centre Power Corporation of Vietnam Electric EVN (EVN-CPC, 11/2014).

In November of 2014, the OCD Market Research team performed customer satisfaction research for the Centre Power Corporation (CPC), a regional body of Electricity of Vietnam (EVN), Vietnam's largest energy company. EVN-CPC provides the majority of energy to Central Vietnam and has 12 cities and provinces under its umbrella of services.

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Vietnam Market Research: Customer Satisfaction Surveying & Analysis for Southern Power Corporation (EVN-SPC, 2014)

Customer satisfaction research for the Southern Power Corporation of Vietnam Electric EVN (SPC, 12/2014)

In December of 2014, the OCD Market Research team performed customer satisfaction research for the Southern Power Corporation (SPC), a regional body of Electricity of Vietnam (EVN), Vietnam's largest energy company. EVN-SPC provides the majority of energy to Southern Vietnam and has all 20 cities and provinces under its umbrella of services, including Can Tho, Dong Nai, Binh Duong, Vung Tau, among others.

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Vietnam Market Research: Cement industry analysis for Vicem and member companies

OCD Management Consulting's Market Research team researched the cement market in Vietnam for Vietnam Cement Industrial Corporation (Vicem). The aim of this industry analysis was to explore the characteristics, brand strengths and buying behaviors of various clientele purchasing cement external to Vicem.

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Pharmaceutical Market Research: Data collection and analysis for SOHACO Trading and Pharmaceutical Group

In 2014, the OCD Market Research team performed in-depth research on the pharmaceutical market in Vietnam for the SOHACO Trading and Pharmaceutical Group JSC. The aim of this market analysis was to collect and analyze information on the pharmaceutical market in Vietnam, and to ultimately strengthen this emerging pharmaceutical group's business strategy.

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Vietnam Market Research: Customer Satisfaction Surveying & Analysis for Danang Power Corporation (EVN-DPC, 8/2014)

In August of 2014, the OCD Market Research team performed customer satisfaction research for the Danang Power Corporation (DPC), a regional body of Electricity of Vietnam (EVN), Vietnam's largest energy company. EVN-DPC provides the majority of energy to Danang and has all districts under its umbrella of services.

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Addressing needs and planning for the future: EVN customer satisfaction

Identifying and addressing customers’ needs: OCD teams up with Vietnam’s leading public utility (EVN) and World Bank to improve EVN customer satisfaction

 

Taking the World Bank’s recommendations into honest account, Electricity of Vietnam began utilizing OCD to conduct nationwide surveys and data analyses on the satisfaction of both industrial and household electricity clients; all while deploying World Bank recommended customer satisfaction metrics. In the project’s inaugural survey, OCD surveyed over 31,000 of these clients in record time across all 63 provinces of Vietnam, developed new benchmarking models for customer satisfaction and set the foundation for annual surveys on a much larger scale and more specified criteria. After the data was gathered and analyzed, OCD provided EVN with actionable insights and management training.

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