Objectives

This is a skill-oriented course based on introduction of fundamental management issues.
After the course participants will be able to:
•  Describe roles and functions of performance appraisal in human resource management in an organization.
•  Establish an appropriate performance appraisal system for managing organizational performance.
•  Apply necessary skills for effective facilitation, consultation and job coaching, interview and feedback skills.

Target Audience

People with at least 2 years experience in areas of human resources management or middle management, who have undergone a training course on fundamentals of HR management systems.

Course Content

The course is conducted in 5 Sessions with the following topics:
Session 1. Human resource strategy and performance management
Session 2. Management by Objectives (MBO)
Session 3: Building a performance management system using BSC
Session 4. Building a performance management system using BSC (cont.)
Session 5. Fundamental skills for effective performance management

Session 1. Human resource strategy and performance management
•  Performance management and performance appraisal: concepts, functions and objectives
•  Performance appraisal as a tool for staff development: modalities and experiences
•  Overview of performance appraisal approaches
•  Defining appropriate appraisal approach for businesses

Session 2. Management by Objectives (MBO)
•  Review of MBO methodologies
•  Overview of Balanced Scorecard approach (BSC)
•  Benefits of using BSC in management: practices in businesses
•  Tools for appraisal in BSC
•  Key Performance Indicators (KPI): development methodology

Session 3: Building a performance management system using BSC
•  Building a strategy map
•  Management by objectives based on BSC for units: establishing forms and usage

Session 4. Building a performance management system using BSC (cont.)
•  Managing and appraising individual performance: forms and usage
•  Establishing policy using BSC
•  Fundamental factors for successful implementation of BSC

Session 5. Fundamental skills for effective performance management
•  Facilitation skills for building appraisal grading system
•  Consultation and coaching skills
•  Interview and feedback skills

Trainer

INPRO Bussiness Training Center
18 Yet Kieu, Hoan Kiem, Ha Noi

Website: www.inpro.vn