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Market Research on Customers Satisfaction for Centre Power Corporation (EVN CPC)

Market research on Satisfaction of customers for Centre Power Corporation, member of Vietnam Electric EVN (CPC, 11/2013). EVN CPC is one of the leading electric companies that provides service to 12 cities and provinces in the Centre of Vietnam. The market research project is implemented in all those Centre provinces of Vietnam with about 5.000 customers served by CPC.

This market research aim to collect information on the satisfaction level of organizational and household customers with electricity and customer services provided by EVN CPC as well as aspect which they are not happy with, so that CPC can develop a plan for customer satisfaction improvement in the next financial year to better serve their customers. This project is one among various market research projects run by OCD Management Consulting's Market Research Service. 

 

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