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Market Research on satisfaction of customers for Northern Power Corporation (EVN NPC)

Market research on Satisfaction of customers for Northern Power Corporation, member of Vietnam Electric EVN (NPC, 12/2013). EVN NPC is one of the leading electric companies that provides service to 27 cities in the North of Vietnam. The project is implemented in 13 mountainous provinces of Vietnam which served by Northern Power Corporation, including Phu Tho, Tuyen Quang, Ha Giang, Lao Cai, Yen Bai, Bac Giang, Lang Son, Cao Bang, Bac Kan, Hoa Binh, Son La, Dien Bien, Lai Chau. The analysis was conducted by OCD for all 10.000 customers in all 27 Northern provinces and cities.

This market research aim to collect information on the satisfaction level of organizational and household customers with electricity and customer services provided by EVN NPC as well as aspect which they are not happy with, so that NPC can develop a plan for customer satisfaction improvement in the next financial year to better serve their customers. This project is one among various market research projects run by OCD Management Consulting's Market Research Service.
 

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